Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to include the receipt or proof of purchase.  

Gift with Confidence

All items purchased between November 11, 2021 - December 24, 2021 are eligible for returns until January 23, 2022.

Start a return

To start a return, you can contact us at zer002pb@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at zer002pb@gmail.com.

Damages & Order Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions & Non-returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.  

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. The refund is typically credited to your account 10 days after it is processed. Please remember it can take additional time for your bank or credit card company to process and post the refund too.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an order over $75, please consider using a trackable shipping service or purchasing shipping insurance to guarantee that we will receive your returned item.

If you haven’t received a refund yet:

  1. First check your bank account again. 
  2. Then contact your credit card company, it may take some time before your refund is officially posted.
  3. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at zer002pb@gmail.com.